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Guarantee:
As all goods are handmade, they are continually inspected for the highest level of quality before shipping to the customer and should arrive in perfect condition. If when you receive them however, for any reason you are not 100% satisfied with your Britton Bespoke cufflinks, we operate a simple returns policy:
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Please check your goods on delivery. In the extremely unlikely event that items should be damaged in transit, please let us know within 3 days of receipt and arrange to post them back to us in their original packaging. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items claimed as damaged on delivery. When the goods have been returned to and received by us, we will issue you with a refund or send you a replacement item if you prefer.
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For non-damaged goods, we offer a 7-working-day, money-back guarantee. Just notify us by email/post (stating reason for return) within 7 days of receipt and arrange to post them back to us in their original condition and packaging. When the goods have been returned to and received by us, we will issue you with a refund. Please note that under these circumstances, postage costs on the original order cannot be refunded.
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We have made every effort to display all our items as accurately as possible. However, as colours and images may vary depending on your monitor, we cannot guarantee that products will be exactly as seen on your computer. Products have been shown as accurately as possible.
- Britton Bespoke may cancel any order it feels fit to do so, whereupon all monies paid will be refunded in full.
- By placing an order, you agree to the terms above. Your statutory rights are not affected.
Making A Purchase:
To make a purchase, just browse our store and add to the shopping cart any items that you wish to buy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we require to be able to complete the order.
To pay by credit/debit card - simply select ‘credit & debit cards'. Or to pay with Paypal select ‘PayPal’. The payment methods we accept are: Visa, Mastercard, Switch (Maestro), Solo, American Express, Discover & PayPal Express Checkout. We also accept cheques and postal orders in GBP only.
Please make cheques and postal orders payable to ‘Flash Jordan Limited.’ Simply complete your oder in the normal way and print out the shopping basket, enclosing it together with your cheque or postal order. When we receive payment from you, we can then match this up to your electronic order and complete the transaction.
Finally, if you would rather not pay online, simply select 'Telephone Payment' and then call us on 01623 476749 with your card details. Lines are open 24 hours a day, 7 days a week. Messages left on the secure answerphone will be deleted as soon as we have entered your details into our system. Once used, we do not store your credit card details.
Shipping And Handling:
Postage costs are as follows:
For delivery within the UK, postage is at a flat rate of £5.50 fully insured Royal Mail Special Delivery, irrespective of the number of items we ship to you.
International orders are posted ‘Royal Mail International Signed For’. Costs are on a flat rate basis. For items within Europe, the cost of shipping is £10.60 and for the rest of the world is £13.50, both irrespective of the number of items we ship to you.
The VAT element of all items delivered within the UK or VAT-chargeable countries within the EC, is shown separately on the invoice.
Delivery Schedule:
Britton Bespoke will endeavour to deliver all ordered items within 21 days once full payment has been received and cleared.
Orders are sent via Royal Mail and will require a signature. If the person who signs for the goods is not the one who placed the order (for example when delivered to a work address), this will still constitute a completed delivery.
Credit Card Security:
Britton Bespoke accepts payments by credit/debit cards via PayPal Website Payments Pro. We have a sophisicated, secure, fully on-line processing system for taking credit/debit card payments by this method.
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